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Can You Use Twilio as a CRM?

Digitization has increased the importance of Video, voice and chat APIs. Customers are now demanding more engaging and interactive experiences from businesses, requiring real-time communication skills. Video, voice, and chat APIs allow businesses to integrate features such as video calling, VoIP, and instant messaging into their applications.
This integrated feature set can provide a more engaging customer experience. This can increase customer satisfaction and loyalty. Additionally, Video, voice, and chat APIs can also help businesses save money on customer service by reducing the need for human interaction.
Besides that, it is also time efficient because back and forth communication is complete. Developers can use these APIs to easily add Video, voice, and chat functionality to their applications in no time with minimal coding.

Twilio

Twilio is a cloud-based platform that offers developers a powerful API for telephone services to make and receive phone calls. Using the API you can also send and receive text messages programmatically which is very convenient for developers who need to use telephony and SMS messaging services for example to validate accounts using mobile phones, reset passwords etc.
Twilio is defined as a Cloud Communication Platform. Twilio enables fast and reliable resolution of these problems by leveraging your development skills and leveraging Twilio's advanced infrastructure. All calls can be made using your business application logic over HTTP.
This cloud communication platform provides best-in-class APIs for adding voice, video, and messaging to your mobile and web applications. All of its features are easily scalable and fully customizable. It offers greater flexibility to use the platform as it can be integrated with any application as it comes with built-in intelligence, flexible API, global infrastructure and much more.
Twilio provides APIs for various platforms such as Android, iOS, Windows, Ruby, PHP and others. This makes it most suitable for all companies and developers. Plus, if you get stuck using the platform, the customer support team is always there to help you out.
Twilio is the best solution for all companies, small or large. This will engage your users from start to finish. Its flexible API is compatible with all channels with built-in intelligence and global infrastructure support.
The pricing model is also quite simple. Pay as you go with easy pricing for users who don't want to spend a flat monthly fee and want to get a full report of what they paid for. For example, for calls, Twilio charges per minute and for messages it charges per message. There is also a small flat fee for each phone number you buy.

Twilio subscribers:

Its main customers include Wix, Trulia, Airbnb, Yelp, Spotify, Uber, Zendesk, Foursquare, and many more.

Twilio Features:

  • Flexible API
  • Global Infrastructure
  • Innate intelligence
  • Simplified security
  • 24/7 customer support
  • Free trial credit
  • Programmable Chat & Video

Twilio Services:

  • Programmable SMS & Fax
  • Programmable Voice Chat
  • Programmable Video
  • New Twilio Frontline
  • Marketing Campaign Tools
  • Twilio Flex for Cloud Contacts
  • Twilio API for WhatsApp

Twilio Price:

Twillio is a cost-effective solution for small and large companies. The company offers free trials of its various services for a few credits. After that, plans start at $0.0075 per voice minute and work their way up to your service.