The Reasons Why You Should Use NetSuite CRM

In managing a business, sometimes you find it difficult to manage your business relationship with customers. With advances in technology, there is now a CRM (Customer Relationship Management) application that can improve your sales performance to be more efficient and effective too, one of which is NetSuite CRM.

Why NetSuite CRM?

NetSuite was founded by Evan Goldberg in 1998 and is headquartered in San Mateo, California, United States. In 2016 NetSuite was acquired by Oracle so the name became Oracle NetSuite. One of the products created is NetSuite CRM, here are the reasons why you should use NetSuite CRM.

Dependable Marketing Automation

Creating new campaigns can be time-consuming, and because of that, NetSuite CRM created its system so that employees can automate the entire campaign process, with no manual upkeep. This CRM system will track your campaigns in real-time and let you know exactly where your leads are coming from. This software also offers email marketing capabilities, drill-down reporting, statistics, and unique upselling opportunities based on a customer’s purchase history.

Real Time Dashboards

With NetSuite CRM, you’ll never have to guess how up-to-date your business data is. Live analytics dashboards allow you to see accurate data when you need it most; most sales, service teams, and marketing departments can’t thrive without this functionality. NetSuite CRM allows employees to measure important items such as quotas against actual sales, customer satisfaction, and unique website visitors. Pick and choose which NetSuite features you want visible on your custom employee dashboards!

Innovative Sales Forecasting

If you haven’t figured out how to best tackle sales probability, you’re missing out on one of the best tools within NetSuite CRM. From revenue projections to high-profile sales quotes, this feature reliably predicts important business insights that most companies seem to unnecessarily stumble over.

Great Customer Support

A company is only as good as the care it delivers to its customers. NetSuite CRM gives you a complete view of your customer’s history, so you can serve them quickly without any hassle. Enjoy helpful features such as routing and tracking numbers, renewals, escalations, case submissions, and so much more.

Pairs with Ecommerce Software

NetSuite CRM was created to seamlessly tie-in with NetSuite eCommerce tools. They’re the perfect pairing because every customer record, interaction, and transactions can be monitored across NetSuite software; you won’t ever have to sift through numerous platforms to find the information you’re looking for. Quickly see who’s looking at your website as you gain a more in-depth understanding of the products or services they’re interested in. See what’s selling, and what’s not! From in-store POS to online marketing, let your employees give a consistent, personalized experience to every customer that comes your way.

It’s Easy to be Social

Get your customers to interact with you organically. NetSuite has a robust SuiteSocial platform that allows your CRM team to integrate everything from favorited social buttons to calendar synchronizations for your customer marketing efforts. Give them an outlet to share their excitement on.

Partner Relationship Management

Sometimes it’s fun to bring a partner or vendor into the marketing mix. NetSuite CRM is so advanced, it can help you accurately track data for your partner on whatever campaign you’re launching with them. From order processing to royalty fees, this CRM software offers a variety of helpful tools. You can even track your partner’s leads, give detailed forecasts, and see full purchase orders.

Sales Force Automation

The great thing about NetSuite CRM is that it comes equipped with SFA. Now, your sales department can track client records, from start to finish, with real-time updates. Employees can even track hot leads or opportunities further down the funnel. With the touch of a button, they can convert a sales opportunity into a real-time quote, and finally a sales order.

Incentivized Compensation

Employees do better when they are rewarded! This NetSuite CRM commission feature is great because it frees up the sales team from filling out tedious spreadsheets or doing time-consuming calculations. NetSuite CRM effortlessly translates data over to NetSuite’s payroll tool, so you no longer have to transfer any data manually. As this commission feature is customizable, you have the freedom to set up your own commission schedules for your employee, from monthly to annual bonus structures, and everything in between.

Take it on the Go

NetSuite CRM was built for the cloud. As this software is web-based, you can access important data on the road or up in a plane. You are no longer bound to just looking up analytics or tracking campaign efforts at the office.

Upsell Opportunities

Make the most out of what you know about your customers. With NetSuite CRM, you can capitalize on your customer’s buying patterns and product interest. From automated tax to preferred discount rules, you can give customers a snapshot of what it would cost to get that product they’ve been carefully eyeing. Perhaps their premium wine would go great with a new decanter- show them what they’re missing out on. Orders automatically flow over to finance for easy processing.